Consumer satisfaction in e-commerce directly depends on logistical services. There is a
constant dilemma in which logistical service dimensions affect consumers' product …

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory
study | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

This paper provides an understanding of customers' common expectations and other
important factors that enhance service experience during guest stay in the three selected …

Importance–performance analysis (IPA) is a simple and effective technique that can be
applied to guide quality-based marketing strategies and can assist practitioners in …

Importance–performance analysis (IPA) is a valuable and popular approach for prioritizing
improvements to the quality of services. Despite its simplicity, shortcomings in the analytical …

Importance–performance analysis (IPA) is a simple but effective means of assisting
practitioners in prioritizing service attributes when attempting to enhance service quality and …

Rekabetin yoğun olarak yaşandığı turizm sektöründe faaliyet gösteren işletmeler, her geçen
gün değişen müşteri beklentilerine anında cevap verebilmek için hizmet kalitelerini sürekli …

Importance-performance analysis (IPA) is a simple but effective means of assisting
practitioners in prioritizing service attributes when attempting to enhance service quality and …

Purpose–The purpose of this paper is to propose a novel approach of fuzzy importance‐
performance analysis (FIPA) to replace conventional importance‐performance analysis …

Abstract Service excellence requires continuous efforts to sustain consistency it is destroyed
relatively quickly. The expanding competition in the hotel industry needs to evaluate its …