Purpose–To review the academic literature on customer relationship management (CRM),
provide a comprehensive bibliography and propose a method of classifying that literature …

The study's goal is to see how electronic customer relationship management affects the
quality of service at private hospitals in Jordan. The dimensions of customer relationship …

Purpose–The purpose of this paper is to review the literature on customer relationship
management (CRM) to obtain a comprehensive framework of mutually exclusive CRM …

Building on the meta-analytic model suggested by Palmatier et al. Journal of Marketing, 70,
136–153,(2006), this study extends the relationship marketing framework to the domain of …

In this study, we further develop the information systems continuance model in the context of
online shopping, using a contingency theory that accounts for the roles of online shopping …

This paper aims to examine how customer relationship management (CRM) systems are
implemented in practice with a focus on the strategic application, ie how analytical CRM …

Temporal data mining deals with the harvesting of useful information from temporal data.
New initiatives in health care and business organizations have increased the importance of …

The study aims to investigate the impact of electronic customer relationship management on
customers' Electronic satisfaction of Communication companies in Kuwait. The study …

In this study, the factors influencing the implementation of customer relationship
management (CRM) at small and medium-sized tourism enterprises in Cappadocia were …

Business is moving online, not as a matter of choice, but as a matter of necessity. The use of
the Internet as a channel for commerce and information presents an opportunity for business …