The in-flight service is one of the most important parts in the whole air travel service process.
In order to better understand the passengers' preference and obtain their perception for …

This study investigates the level of service quality of domestic airlines in Turkey travelling
between Istanbul and London and compares those airline companies according to a set of …

Efficient and stable performance of the banking system underpins sustainable growth of any
economy. Of late, several economic reforms have been initiated in India for facilitating …

This research was conducted in a retail store in the city of Semarang. The main focus was to
measure the quality of service against consumer perceptions and expectations of the retail …

Scoring methods are the most frequently used multiple attribute decision-making methods
because of their simplicity and efficiency. In this chapter, Simple Additive Weighting (SAW) …

Measuring performance and determining the key factors of performance have been an
important research topic in different sector in recent years. The main goal of this study is to …

There is no denial of the fact that performance evaluation is a critical managerial attempt in
any organization especially financial institutions such as banks. MCDM methods have been …

The concept of shepherding others goes back thousands of years, yet the shepherding
metaphor received limited review in academic circles. A study transpired in order to better …

Given that Turkey is an emerging market, it cannot be denied that the banks whose shares
are traded on the stock exchange primarily lead the stock market and at the same time the …

Purpose: The banking business is significant for each country yet with the extreme rivalry
between the public and private area banks, it is the service given that surprisingly …