This paper examines the service quality attributes of airlines with regard to their effect on
customer satisfaction in a cross-cultural context. The applicability of a modified Servqual …

While many past studies focus on quality research–especially using 'Kano's model', little is
known about the stream of 'Kano's model'. Begun as an effort to gauge the contribution to the …

The increasing use of web technologies has changed the way business is done, including in
the field of education. In the last decade, the development of electronic learning (e-learning) …

The Kano model distinguishes the different relationships between Customer Requirements
fulfillment and Customer Satisfaction, especially the nonlinear relationships. However, the …

ABSTRACT Aim/Purpose This research aims to evaluate and analyze the e variables which
influence the quality of e-learning services at the university-level based on the perspectives …

In a web‐based learning environment, interactivity has been referred to as the most
important element for successful e‐learning. This article presents the production cycle of an …

Public–private partnerships (PPP) represent an alternative model of health management
focused on improving the quality of health services, particularly in emerging countries. To …

As emerging approaches, IT-based applications designed for encouraging pro-
environmental behaviors have shown great potential. By focusing on Ant Forest, this study …

This study explores how Chinese college students perceive the quality of e-learning and its
impact on their adoption of online learning. The study develops an impact model of e …

As the popularity of Kano's model grows, Kano's wording, which plays a pivotal role for the
categorisation of quality attributes, has been criticised for being ambiguous, cumbersome …