Although live social commerce apps have emerged as a marketing channel recently, live
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …

Sustainability and safety have become the two most important considerations of consumers
of the current century. The limited movement of consumers and significant shift to online …

The study draws upon an existing conceptual model of customer engagement and examines
how customer and firm based factors are related to customer engagement with a focus on …

This study aims to explore the relationships among tourist experience quality, perceived
value, perceived price reasonableness, tourist satisfaction with tour experience, and loyalty …

Service quality evaluation and the mediating role of perceived value and customer satisfaction
in customer loyalty | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose This study aims to measure the effect of customers' technology readiness and the
quality of electronic services on customer satisfaction. Design/methodology/approach The …

Live streaming commerce, which has led to the emergence of new forms of social commerce
called live streaming, has already improved the performance of many social commerce …

Customer satisfaction is at the heart of any successful business entity. The influence of
service quality on the role of customer orientation in achieving greater customer satisfaction …

This study aims to explain the mechanism by which user experience with retailer
applications could lead to loyalty toward retailers. The data were collected through a survey …

The study investigates how service quality and perceived value influence the brand loyalty
of Lion Air customers in Denpasar City and how these relationships are mediated by …