This paper provides a systematic review of the Kano model in the tourism sector. The first
research objective is to identify the fields under the tourism sector utilizing Kano's customer …

Since its first proposition in 1984, the Kano model has been used extensively in a variety of
contexts within industries and academic research demonstrating its wide applicability. The …

Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …

Teachers play a major role during CSCL by monitoring and stimulating the types of
interactions between students that are conducive to learning. Teacher dashboards are …

The rapid development of virtual tourism is an opportunity for cultural heritage sites. This
study combines the means-end chain theory with the Kano model to explore cultural …

The aim of this work is to provide a systematic approach for sustainability criteria clustering
into different useful categories. For this purpose, a methodology has been proposed with the …

Purpose–The purpose of this paper is to study how an account of multiple patient roles when
using the Kano model in healthcare improvements can support identification of a wide range …

To seek sustainable product development, understanding customer requirements is critically
important where the life cycle of products or services is so fast, and continuous updates …

This study investigates the influence of digital information quality in tourist experience which
divided into three parts: pre-trip experience (before trip), on-site experience (during trip), and …