New consumer behavior: A review of research on eWOM and hotels
AS Cantallops, F Salvi - International Journal of Hospitality Management, 2014 - Elsevier
This study aims to gather and analyze published articles regarding the influence of
electronic word-of-mouth (eWOM) on the hotel industry. Articles published in the last five …
electronic word-of-mouth (eWOM) on the hotel industry. Articles published in the last five …
User-generated content as a research mode in tourism and hospitality applications: Topics, methods, and software
W Lu, S Stepchenkova - Journal of Hospitality Marketing & …, 2015 - Taylor & Francis
The rapid growth of information generated by consumers of tourism and hospitality services
calls for a systematic review of how user-generated content (UGC) has been applied in …
calls for a systematic review of how user-generated content (UGC) has been applied in …
What makes an online consumer review trustworthy?
R Filieri - Annals of Tourism Research, 2016 - Elsevier
Online consumer reviews (OCRs) are increasingly used by consumers to make informed
decisions about tourism-related products. However, there is an increase in concern about …
decisions about tourism-related products. However, there is an increase in concern about …
Examining an extended technology acceptance model with experience construct on hotel consumers' adoption of mobile applications
YC Huang, LL Chang, CP Yu… - Journal of Hospitality …, 2019 - Taylor & Francis
Given the accelerating adoption of apps and mobile technology in the hospitality and
tourism industry, it is critical to understand customer experience of mobile apps as emerging …
tourism industry, it is critical to understand customer experience of mobile apps as emerging …
Social media in destination choice: Distinctive electronic word-of-mouth dimensions
Studies investigating the influence of social media on destination choice are in an
exploratory stage. Essentially, social media disseminates word of mouth electronically …
exploratory stage. Essentially, social media disseminates word of mouth electronically …
When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type
Online customer reviews (OCRs) have become increasingly important in travelers' decision-
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
Predicting hotel review helpfulness: The impact of review visibility, and interaction between hotel stars and review ratings
The tourism industry has been strongly influenced by electronic word-of-mouth (eWOM) in
recent years. Currently, there are only limited studies available that look into hotel review …
recent years. Currently, there are only limited studies available that look into hotel review …
Understanding the role of social media in destination marketing
W Lange-Faria, S Elliot - Tourismos, 2012 - tourismosjournal.aegean.gr
Social media in the context of destination marketing is a growing area of study, and judging
by the exponential growth in social networks over recent years, the demand for research will …
by the exponential growth in social networks over recent years, the demand for research will …
The effect of resident-tourist interaction quality on destination image and loyalty
Despite the widely recognized core position of the local community within tourism, a paucity
of research has considered how the quality of interaction between residents and tourists …
of research has considered how the quality of interaction between residents and tourists …
The Use of social media and its impacts on consumer behaviour: the context of holiday travel.
JN Fotis - 2015 - eprints.bournemouth.ac.uk
Social media enjoy a phenomenal success in terms of adoption and usage levels. They
cause paradigm shifts on how people connect and communicate with each other, on how …
cause paradigm shifts on how people connect and communicate with each other, on how …