The purpose of this study was to investigate the gap between library users' expected and
perceived library services and to examine the role of library services in developing user …

This study examined the effect of human resources management and organisational factors
on service delivery quality of staff of the University of Cape Coast Library. The target …

A customer-centered organization ensures that the needs of clients are at the focal point of
all services offered in the organization and that the customer gets the best customer …

Purpose This study aims to evaluate students' satisfaction with university library services in
southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ) …

Library resources and services are essential in postgraduate studies to conduct successful
research, demonstrate academic scholarship and gain recognition for creative thinking …

A case study was conducted to evaluate the users' level of satisfaction with the Pontifical
Institute of Theology and Philosophy, Alwaye (PIA) Library at Mangalapuzha Campus. The …

Operations and services provided by libraries are seen as social services with a
responsibility to encourage society's reading habits, especially in academic settings. The …

Customer centric services are services provided to the customer according to the customer
demands. Research has shown that service institutions are deterred from offering customer …

The study investigated library information resources and as correlates of users' satisfaction
in libraries of universities in Nigeria. To guide the study the researcher posed three research …

This study investigated users' satisfaction with library resources and services as well as
purpose of visits at the Bagabaga College of Education (BACE) library in Tamale, Ghana …