The last-mile delivery of heavy, bulky, oversized products: Literature review and research agenda

B Alidaee, H Wang, LS Sua - Logistics, 2023 - mdpi.com
Background: Last-mile delivery (LMD) is a challenging and costly supply chain process that
involves direct customer interaction. In a recent study by the World Economic Forum, it was …

Uplift modeling and its implications for appointment date prediction in attended home delivery

D Wang, Q Xu, Y Feng, J Ignatius, Y Yin… - Decision Support Systems, 2024 - Elsevier
Successful attended home delivery (AHD) is the most important aspect of e-commerce order
fulfillment. Prior literature focuses on incentive scheme development for customers' choices …