If the field of Human Factors in Computer Systems is to be a success it must develop design
principles that are useful, principles that apply across a wide range of technologies. In the …

A multimodal user interface, which recognizes human speech, movements, postures, and
gestures ensures user-natural and user-intuitive interaction with the intelligent environment …

This short book has two parts. The first 60 pages are a useful summary of online help
systems, and the last 40 pages are an overview of user interface design concepts as applied …

Reasoning is a demanding intellectual task that is greatly facilitated by appropriate
notational systems. This chapter reports a new notational system we are developing for …

Abstract Carroll, Smith-Kerker, Ford and Mazur-Rimetz (The minimal manual, Human-
Computer Interaction, 3, 123-153, 1987) have introduced the minimal manual as an …

Today's technical software users find a wide variety of content online, from videos to forum
posts to online articles. This study examines the extent to which the genre of this content …

Users of complex software applications frequently need to consult documentation, tutorials,
and support resources to learn how to use the software and further their understand-ing of its …

Massively parallel, distributed models of computation offer a new approach to the
representation and manipulation of knowledge. This paper reports on an application of …

A distributed view of cognition is discussed in terms of its applicability to external information
storage and the problem of designing environmental support for notetaking and managing …

Commercial on-line help systems are still largely text-based used TTY interfaces, even on
bitmap graphics workstations. Context-sensitive help for on-screen objects on workstations …