The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic and organizational challenges. In service value networks, a …
C Haas, SO Kimbrough… - Journal of Service …, 2013 - journals.sagepub.com
This article examines strategic behavior of e-Service suppliers that offer electronic services in complex Service Value Networks (SVNs). In SVNs, consumers request a bundle of e …
C Wolff, N Kühl, G Satzger - … of the 26th European Conference on …, 2018 - researchgate.net
Today, delivery of services is often structured to optimize provider processes and minimize delivery cost. The impact of the resulting delivery quality on the customers is only rarely …
SK Kwan, ST Yuan - The science of service systems, 2011 - Springer
Abstract Service Dominant Logic (SDL), a contemporary view of services as a foundation of all economic exchange, takes a very high level perspective of provider–customer interaction …
W Michalk, L Filipova-Neumann, B Blau… - Service …, 2011 - pubsonline.informs.org
The rise of Software as a Service (SaaS) composition platforms and so called Compute Clouds demonstrates the growing demand for the agile composition of Web Services. In …
The fundamental paradigm shift from traditional value chains to agile service value networks implies new economic and organizational challenges. As coordination mechanisms …
K Rafique, C Yuan, AW Tareen… - 2012 8th International …, 2012 - ieeexplore.ieee.org
The high speed internet infrastructure, quest for IT resource optimization and escalating operation and maintenance cost of keeping digital resources up are leading to cost effective …
W Michalk, B Blau - Information systems and e-business management, 2011 - Springer
The current trend towards dynamic and highly scalable service provisioning fosters the rise of Software as a Service (SaaS) platforms and manifests the need for dynamic composition …
Today's global economy migrates from vertically integrated enterprises towards specialized enterprises. In consequence, companies have to closely interoperate with partners and …