Purpose: This study aims to identify effective and targeted policy strategies to improve the
quality of Lake Toba. Lake Toba, a popular tourist destination in Indonesia, faces global …

Purpose: The aim of this research is to analyze the influence of e-WOM, Image, and
Facilities in tourism destinations because those three variables are connected and are used …

Purpose: This study explores the application of Lean Six Sigma methodologies to improve
the business process in call center operations at XYZ Malaysia to enhance service quality …

Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. This is the basis for consumers to be able …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. This is the basis for consumers to be able to buy …

Purpose: This research was conducted at Badan Pendapatan Daerah Kota Kupang, with the
aim of determining the contribution of the effectiveness of regional taxes and the contribution …