Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Consumers sometimes describe their experience of interacting with artificial intelligence‐
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
Customer service with AI-powered human-robot collaboration (HRC): a literature review
D Leocádio, L Guedes, J Oliveira, J Reis… - Procedia Computer …, 2024 - Elsevier
The present study discusses the impact of Human-Robot Collaboration (HRC) powered by
Artificial Intelligence (AI) on customer service. It is based on the four types of intelligence …
Artificial Intelligence (AI) on customer service. It is based on the four types of intelligence …
Improving teamwork competencies in human-machine teams: Perspectives from team science
In response to calls for research to improve human-machine teaming (HMT), we present a
“perspective” paper that explores techniques from computer science that can enhance …
“perspective” paper that explores techniques from computer science that can enhance …
People dynamically update trust when interactively teaching robots
Human-robot trust research often measures people's trust in robots in individual scenarios.
However, humans may update their trust dynamically as they continuously interact with a …
However, humans may update their trust dynamically as they continuously interact with a …
Extended interviews with stroke patients over a long-term rehabilitation using human–robot or human–computer interactions
Y Koren, R Feingold Polak, S Levy-Tzedek - International Journal of Social …, 2022 - Springer
Socially assistive robots (SARs) have been proposed to assist post-stroke patients in
performing their exercise during their rehabilitation process, with the trust in the robot …
performing their exercise during their rehabilitation process, with the trust in the robot …
Variable Autonomy through Responsible Robotics: Design Guidelines and Research Agenda
Physically embodied artificial agents, or robots, are being incorporated into various practical
and social contexts, from self-driving cars for personal transportation to assistive robotics in …
and social contexts, from self-driving cars for personal transportation to assistive robotics in …
[HTML][HTML] “It's not Paul, it's a robot”: The impact of linguistic framing and the evolution of trust and distrust in a collaborative robot during a human-robot interaction
An appropriate level of human-robot trust is widely acknowledged as a crucial factor for
successful human-robot interaction (HRI). Previous research has addressed …
successful human-robot interaction (HRI). Previous research has addressed …
Affective responses to trust violations in a human-autonomy teaming context: humans versus robots
GM Alarcon, JB Lyons, I Hamdan… - International Journal of …, 2024 - Springer
Despite the increasing use of robots in a variety of applications, little is known about the
emotional responses humans experience when a robot or a human commits a trust violation …
emotional responses humans experience when a robot or a human commits a trust violation …
Beyond Human Detection: A Benchmark for Detecting Common Human Posture
Y Li, Y Wu, X Chen, H Chen, D Kong, H Tang, S Li - Sensors, 2023 - mdpi.com
Human detection is the task of locating all instances of human beings present in an image,
which has a wide range of applications across various fields, including search and rescue …
which has a wide range of applications across various fields, including search and rescue …
Facets of trust and distrust in collaborative robots at the workplace: Towards a multidimensional and relational conceptualisation
T Kopp - International Journal of Social Robotics, 2024 - Springer
The relevance of trust on the road to successful human-robot interaction is widely
acknowledged. Thereby, trust is commonly understood as a monolithic concept …
acknowledged. Thereby, trust is commonly understood as a monolithic concept …