What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews
Purpose In accommodation-sharing, hosts must provide satisfactory stay experiences for
guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the …
guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the …
Improving peer-to-peer accommodation service based on text analytics
CKH Lee, YK Tse - Industrial Management & Data Systems, 2021 - emerald.com
Purpose This paper aims to identify key service attributes in peer-to-peer (P2P)
accommodation from online reviews and formulate service improvement strategies based on …
accommodation from online reviews and formulate service improvement strategies based on …
What tourists seek in peer-to-peer tour experiences? A topic modeling approach of online reviews
This study aims to examine tourists' experience evaluation on the fast-growing but
understudied peer-to-peer (P2P) tour/activity experiences provided by sharing economy …
understudied peer-to-peer (P2P) tour/activity experiences provided by sharing economy …
Causal recipes of customer loyalty in a sharing economy: Integrating social media analytics and fsQCA
Built on the evolutionary stimulus-organism-response model, this study examines how
customer encounters with different interaction mechanisms (stimuli) evoke service-quality …
customer encounters with different interaction mechanisms (stimuli) evoke service-quality …
[PDF][PDF] What drives Airbnb customers' satisfaction in Amsterdam? A sentiment analysis
HAB Madhi, MM Alhammad - International Journal of …, 2021 - pdfs.semanticscholar.org
The sharing economy is a new socio-economic system that allows individuals to rent out
their personal belongings, such as their private car or a room in their home, for a short …
their personal belongings, such as their private car or a room in their home, for a short …
Using Sentiment Analysis to Explore the Accommodation Experience in the Sharing Economy through Topic Modeling
The rapid proliferation of internet-based technology has made the sharing economy the next
e-commerce business model. Recently, sharing economy lodging platforms have gained a …
e-commerce business model. Recently, sharing economy lodging platforms have gained a …
Applications of natural language processing in customer satisfaction in telecommunication industry
M Mnyakin - Sage Science Review of Applied Machine …, 2019 - journals.sagescience.org
Natural language processing (NLP) is a branch of artificial intelligence that focuses on
teaching computers to understand, interpret, and generate human language. NLP can be …
teaching computers to understand, interpret, and generate human language. NLP can be …
A geolocation analytics-driven ontology for short-term leases: Inferring current sharing economy trends
Short-term property rentals are perhaps one of the most common traits of present day shared
economy. Moreover, they are acknowledged as a major driving force behind changes in …
economy. Moreover, they are acknowledged as a major driving force behind changes in …
Topic Analysis and Visualisation of Peer-to-Peer Platform Data: An Airbnb Case Study
Abstract Peer-to-peer (P2P) platforms play an important economic role as they bring
together buyers and sellers and allow them to directly interact with each other. People who …
together buyers and sellers and allow them to directly interact with each other. People who …
[PDF][PDF] Empowering peer-to-peer platform role-players by means of topic modelling: a case study of Airbnb in Cape Town, South Africa
In this paper, the application of a topic modelling algorithm (Latent Dirichlet Allocation) is
used to discover latent topics in Airbnb listing descriptions (marketer generated content) and …
used to discover latent topics in Airbnb listing descriptions (marketer generated content) and …