Measuring the impact of soft and hard quality practices on service innovation and organisational performance
BA Khan, H Naeem - Total Quality Management & Business …, 2018 - Taylor & Francis
This study aims to examine the relationships among quality practices, service innovation
and organisational performance of telecommunication operators in Pakistan. Quality …
and organisational performance of telecommunication operators in Pakistan. Quality …
Role of internal and external organizational factors in TQM implementation: A systematic literature review and theoretical framework
K Nasim - International Journal of Quality & Reliability …, 2018 - emerald.com
Purpose The purpose of this paper is to provide a conceptual framework for the
development of total quality management (TQM) model for service organizations …
development of total quality management (TQM) model for service organizations …
An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model
Total quality management (TQM) is an approach to management embracing both social and
technical dimensions aimed at achieving excellent results, which needs to be put into …
technical dimensions aimed at achieving excellent results, which needs to be put into …
The relationships between soft-hard TQM factors and key business results
Purpose–This paper aims to advance in the knowledge of the EFQM model as a framework
for implementing total quality management (TQM). To do so, the work identifies the soft-hard …
for implementing total quality management (TQM). To do so, the work identifies the soft-hard …
Using the Analytic Hierarchy Process to identify parameter weights for developing a water quality index
One of the most common approaches used to evaluate the state of water quality in a water
body is through the use of water quality indices (WQIs). This paper presents one of the most …
body is through the use of water quality indices (WQIs). This paper presents one of the most …
An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance
D Gadenne, B Sharma - International Journal of quality & reliability …, 2009 - emerald.com
Purpose–The purpose of this paper is to investigate the key “hard” and “soft” quality
management factors used by Australian small and medium enterprises (SMEs) and their …
management factors used by Australian small and medium enterprises (SMEs) and their …
Developing a sustainable development framework in the context of mining industries: AHP approach
Although mining companies contribute positively to the social and economical components
of sustainable development (SD) by generating employment and wealth, they still negatively …
of sustainable development (SD) by generating employment and wealth, they still negatively …
Lean management and innovation performance: Evidence from international manufacturing companies
Purpose The purpose of this paper is to explore the effects of innovation orientation (IO) on
both the implementation levels of soft and hard lean management (LM), as well as …
both the implementation levels of soft and hard lean management (LM), as well as …
[HTML][HTML] Supply chain sustainability performance measurement of small and medium sized enterprises using structural equation modeling
Sustainability of small and medium sized enterprises (SMEs) is significant as SMEs
contribute to GDP substantially in every economy. This research develops an innovative …
contribute to GDP substantially in every economy. This research develops an innovative …
[PDF][PDF] Total quality management, entrepreneurial orientation and organizational performance: The role of organizational culture
AK Al-Swidi, R Mahmood - African Journal of business …, 2012 - academicjournals.org
The new and challenging structure of the global business environment has been forcing
organizations, including banks, to adopt innovative strategies to seek a better performance …
organizations, including banks, to adopt innovative strategies to seek a better performance …