A systematic literature review of research on diversity and diversity management in the hospitality literature
A Manoharan, M Singal - International Journal of Hospitality Management, 2017 - Elsevier
With demographic shifts, international labor mobility, and the blurring of geographical
boundaries, workforce diversity and diversity management have assumed an important role …
boundaries, workforce diversity and diversity management have assumed an important role …
Celebrity endorsement in tourism: Attention, emotional arousal and familiarity
Celebrity endorsement in tourism is utilised by global marketing practitioners to attract
tourists to visit destinations. Despite this, studies are yet to assess the efficacy of two specific …
tourists to visit destinations. Despite this, studies are yet to assess the efficacy of two specific …
Can beauty save service failures? The role of recovery employees' physical attractiveness in the tourism industry
Physical attractiveness, an important factor in tourism service encounter, has received
increased attention recently. However, less attention has been devoted to its effects on …
increased attention recently. However, less attention has been devoted to its effects on …
The restaurant social servicescape: Establishing a nomological framework
Understanding the effects of the service environment on consumption behavior has become
an important topic of research in the hospitality literature in recent years. While much of the …
an important topic of research in the hospitality literature in recent years. While much of the …
The social servicescape: understanding the effects in the full-service hotel industry
Purpose Understanding how other customers affect hotel consumption behavior is an
important topic in the hospitality literature. While existing research has typically explored the …
important topic in the hospitality literature. While existing research has typically explored the …
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?
G Wu, L Liang, D Gursoy - International Journal of Hospitality Management, 2021 - Elsevier
The attractiveness of service employees can have a significant impact on customer attitudes
and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission …
and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission …
The influences of restaurant menu font style, background color, and physical weight on consumers' perceptions
VP Magnini, S Kim - International Journal of Hospitality Management, 2016 - Elsevier
Restaurateurs often attempt to signal the scale [eg, casual vs. upscale] and service
standards of their operations through the use of various cues on their menus. Fancy font …
standards of their operations through the use of various cues on their menus. Fancy font …
How the employee looks and looks at you: Building customer–employee rapport
Despite the prominence of customer–employee relationships in service contexts, little
empirical research examines the antecedents of rapport in relation to service providers' …
empirical research examines the antecedents of rapport in relation to service providers' …
Sustainable tourism employment: A comprehensive overview of tourism employees' experience from a tourist-employee interaction perspective
MA Baker - Journal of Hospitality and Tourism Management, 2024 - Elsevier
Abstract The United Nations 2030 Agenda for Sustainable Development emphasizes the
importance of fostering “full and productive employment and decent work,” highlighting the …
importance of fostering “full and productive employment and decent work,” highlighting the …
A holistic model of the servicescape in fast casual dining
Purpose The servicescape is increasingly being recognized as a function of two distinct
components: physical and social. While these two dimensions have often been studied …
components: physical and social. While these two dimensions have often been studied …