Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4. 0)
technologies on healthcare service quality (HCSQ), focusing on their potential to enhance …

This paper explores the importance of customer in strategic marketing in the values of
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …

Purpose The purpose of this paper is to assess the influence of patients' expectations from
healthcare service quality on their satisfaction with nursing in public and private hospitals of …

Background This study explores the effects and influence paths of service quality, brand
image, perceived value, and service satisfaction on outpatients' loyalty to China's private …

The healthcare system is a fundamental pillar for the economy of any country. One of its
main goals is to reach an adequate effectiveness of medical care so that certain levels of …

The healthcare industry is increasingly becoming more competitive, with patients now
demanding a higher level of service quality. This study aims to model the impact of service …

Background This study aimed to explore the relationship between communication skills,
health service quality, and patient trust in primary health services. Method This study was …

There is a gap in marketing literature related to impact of service quality dimensions on
perceived service quality and patient satisfaction, in the private healthcare industry. The …

This article aims to study the effect of perception of health care service quality on patient
satisfaction and loyalty in mother and child hospital. The researcher tried to identify the effect …