Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

MA Le-Dain, L Benhayoun, J Matthews, M Liard - Service Business, 2023 - Springer
Digital servitization enables SMEs to propose smart Product-Service Systems (PSS)
integrating products and services. Limited discussion of this contemporary and challenging …

Cultural change in servitization–a conceptual review and framework

B Biesinger, K Hadwich, M Bruhn - Journal of Service Theory and …, 2024 - emerald.com
Purpose (Digital) servitization, referring to service-driven strategies and their increasing
implementation in manufacturing, is one of the most rapidly growing areas in industrial …

Breaking away from servitization paradox to improve manufacturing enterprises' service innovation performance: the roles of market orientation and service supply …

T Lyu, X Lyu, H Chen, Q Zhao - Journal of Organizational Change …, 2023 - emerald.com
Purpose Based on the dynamic capability theory, our study tries to explore the mediator
mechanism of service supply chain dynamic capability between market orientation and …

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

PE Minaya, L Avella, JA Trespalacios - Service Business, 2024 - Springer
This study, through a systematic literature review spanning 1990 to 2023, interrogates how
servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It …

Customer view on servitization: the influence of strategic goals and service mix offering on firm performance

JL Ruiz-Alba, A Soares… - … Planning & Control, 2024 - Taylor & Francis
Following a mixed methods approach, this research investigates the reasons that lead B2B
customers in the pharmaceutical sector to use different types of services and their impact on …

Innovation and competitiveness in the industry 4.0 era: the SYNCHRO framework for digital servitization

PE Minaya, L Avella, JA Trespalacios - … Process Management Journal, 2024 - emerald.com
Innovation and competitiveness in the industry 4.0 era: the SYNCHRO framework for digital
servitization | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

[PDF][PDF] What do we know about the servitization strategy? A bibliometric answer

DS Panić, D Živković - Journal of Competitiveness, 2024 - cjournal.cz
As a shift towards the creation of holistic value and the addition of services to the offer of
manufacturing companies, servitization represents a strategic orientation with significant …

The quality of servitization in project-oriented organizations

S Zighan, D Bamford, I Reid… - International Journal of …, 2023 - emerald.com
Purpose This study examines the criteria for evaluating the quality of servitization and the
factors influencing the project–service system's success. Design/methodology/approach …

Das Versprechen nachhaltiger digitaler Dienstleistungen–Eine Fallstudie

L Ries, N Lugmair, J Kurtz, M Beckmann… - … Management: Band 2 …, 2024 - Springer
Produzierende Unternehmen stehen vor der Herausforderung, digitale Dienstleistungen in
das bestehende Geschäft zu integrieren. Dies birgt großes Potenzial für Nachhaltigkeit …

State of the Art in Servitization Research

R Lankauskienė - … through Servitization: A Qualitative Structure Approach, 2023 - Springer
This chapter gives an overview of the state of the art in servitization research. It is step-by-
step disclosed in this chapter, how, stepping into the third decade of the twenty-first century …