Uncertainty marketing tactics: An overview and a unifying framework

A Kovacheva, H Nikolova - Journal of the Academy of Marketing Science, 2024 - Springer
Many firms employ marketing tactics, such as surprise boxes, buy-and-reveal deals, random
price promotions, and teaser advertisements, in which some information is intentionally …

Designing the digitalized guest experience: A comprehensive framework and research agenda

A Youssofi, F Jeannot, E Jongmans… - Psychology & …, 2024 - Wiley Online Library
Digital transformation has emerged as a critical necessity for hospitality, a sector that
traditionally prioritizes human interaction and personalized experiences. While prior …

What's in the box? Investigating the benefits and risks of the blind box selling strategy

GFN Mvondo, F Jing, K Hussain - Journal of Retailing and Consumer …, 2023 - Elsevier
This study explores the benefits and risks of the blind box selling strategy, a unique type of
marketing approach wherein consumers purchase a package from a retailer without …

[HTML][HTML] Unlocking the Potential of Web Data for Retailing Research

JY Guyt, H Datta, J Boegershausen - Journal of Retailing, 2024 - Elsevier
Web data collected via web scraping and application programming interfaces (APIs) has
opened many new avenues for retail innovations and research opportunities. Yet, despite …

Understanding customer participation dynamics: The case of the subscription box

N Umashankar, KH Kim, T Reutterer - Journal of Marketing, 2023 - journals.sagepub.com
Although subscription boxes are incredibly popular, box companies often miss out on the
benefits of a subscription model. Customers routinely skip boxes, and even when they do …

Examining the gamified effect of the blindbox design: The moderating role of price

X Miao, B Niu, C Yang, Y Feng - Journal of Retailing and Consumer …, 2023 - Elsevier
A blindbox is a product design that incorporates uncertainty; a customer who purchases a
blindbox receives a random product from a product series. The recent popularity of blindbox …

Let's speculate about it: When and why consumers want to discuss mystery products

A Kovacheva, HJD Wiener - Journal of Consumer Psychology, 2024 - Wiley Online Library
Research suggests that mystery products can be appealing to consumers and can motivate
interest and purchase. In this paper, we examine a different benefit of these offerings—their …

A systematic literature review and bibliometric analysis based on member subscription services in retailing

J Wu, L Hu, X He, X Zheng - Electronic Commerce Research and …, 2024 - Elsevier
As consumers' willingness to experience member subscription services has been
increasing, merchants are launching membership programs to boost retention and draw in …

Understanding surprise: Toward a theory of surprise marketing

WE Guo, B Dong, RW Palmatier - Journal of Retailing, 2024 - Elsevier
Surprise marketing is a deliberate strategy involving the introduction of unexpected and/or
uncertain elements (eg, unexpected coupons, mystery box) into the customer shopping …

Beyond likes and comments: How social proof influences consumer impulse buying on short-form video platforms

W Huang, X Wang, Q Zhang, J Han, R Zhang - Journal of Retailing and …, 2025 - Elsevier
Abstract Short-form video (SFV)-driven e-commerce is emerging as a novel form of social
commerce. However, the impact of SFV advertisements on consumer behavior remains …