Purpose–The aim of this paper is to provide empirical guidance on those antecedents and
consequences of customer satisfaction (CS) that may be included in the tourism sector and …

Purpose A growing number of international travellers have influenced how hotels manage
their customer satisfaction reviews and ratings. This study examines the influence of …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

Concerning the critical role of customer satisfaction in the success of hospitality enterprises,
researchers have long been investigating customers' quality perceptions about hotel …

This study aims to examine how performance of hotel services symmetrically and
asymmetrically affects overall customer satisfaction. For this purpose, data were collected …

Current tourism landscape and dynamism of the business environment have increased
market competitiveness in the high-contact service industry. Hotel operators must now pay …

While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

Purpose This study aims to fill a conceptual gap by identifying the dimensions of green
experiential quality and empirically examining the interrelationships among green …

El objetivo de la investigación fue identificar si la calidad del servicio y el precio se
relacionan positivamente con la imagen de la tienda y, a su vez, con la satisfacción del …

User-generated online ratings have become a prominent tool for hotels to enhance overall
customer satisfaction. Prior research on online ratings has mainly considered commercial …