This paper proposes a methodology for conducting importance-performance analysis (IPA)
through online reviews. The methodology is composed of three stages:(1) mining useful …

Abstract Service improvement is of great importance for hotels to gain advantages. Several
studies determined the prioritization of service improvement by identifying the relationship …

Importance–performance and potential gain of food delivery apps: in view of the restaurant
partner perspective | Emerald Insight Books and journals Case studies Expert Briefings Open …

The role of government in destination development is not a new topic; however, the way the
government can impact tourism destination development is still under research. This study …

This study explores how sustainability can constitute a driver of tourist demand in small
areas, at the early stage of tourism development. Feasible methods and scales are …

In a highly competitive market place, understanding competitive position of the destination is
important for destination managers. Importance Performance Analysis (IPA) and its …

The principal aim of this paper was to explore destination competitiveness factors of
Jablanica District (Serbia), by examining the attitudes of tourists. For research purposes, 32 …

The purpose of this study is to develop an in-depth understanding of cultural diversity in
China's hotels by examining hotel employees' Intercultural Communication Competency …

Purpose The tensions and threats in historic urban landscapes brought about by heritage
tourism are still regional, global, general, and dynamic issues. For Kulangsu, there is an …

ABSTRACT A key strategy for supporting destination competitiveness is to enhance
endogenous amenities, and tourists are the best candidate to evaluate them at the …