On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
[HTML][HTML] Design principles for conversational agents to support Emergency Management Agencies
Widespread mis-and disinformation during the COVID-19 social media “infodemic”
challenge the effective response of Emergency Management Agencies (EMAs) …
challenge the effective response of Emergency Management Agencies (EMAs) …
[PDF][PDF] State-of-the-Art Analysis of Adopting AI-based Conversational Agents in Organizations: A Systematic Literature Review.
T Lewandowski, J Delling, C Grotherr, T Böhmann - PACIS, 2021 - researchgate.net
Abstract AI-based Conversational Agents (CAs), such as chatbots, are becoming
increasingly important in organizations and academic research. Beyond their …
increasingly important in organizations and academic research. Beyond their …
The role of user perceptions of intelligence, anthropomorphism, and self-extension on continuance of use of personal intelligent agents
S Moussawi, M Koufaris… - European Journal of …, 2023 - Taylor & Francis
ABSTRACT Personal Intelligent Agents (PIAs), such as Apple's Siri and Amazon's Alexa, are
different from traditional information systems. They possess unique design features and are …
different from traditional information systems. They possess unique design features and are …
How affordances of chatbots cross the chasm between social and traditional enterprise systems
Digital and agile companies widely use chatbots in the form of integrations into enterprise
messengers such as Slack and Microsoft Teams. However, there is a lack of empirical …
messengers such as Slack and Microsoft Teams. However, there is a lack of empirical …
[PDF][PDF] Towards Intelligent Chatbots for Customer Care-Practice-Based Requirements for a Research Agenda.
Chatbots bear a great potential to save efforts and costs in customer care through service
automation. Current results are however still at an early stage in functionality and not widely …
automation. Current results are however still at an early stage in functionality and not widely …
Chatbots at digital workplaces–a grounded-theory approach for surveying application areas and objectives
R Meyer von Wolff, S Hobert, K Masuch… - Pacific Asia Journal of …, 2020 - aisel.aisnet.org
Background: Chatbots are currently on the rise as more and more researchers tackle this
topic from different perspectives. Simultaneously, workplaces and ways of working are …
topic from different perspectives. Simultaneously, workplaces and ways of working are …
Exploring the security and privacy risks of chatbots in messaging services
The unprecedented adoption of messaging platforms for work and recreation has made it an
attractive target for malicious actors. In this context, third-party apps (so-called chatbots) offer …
attractive target for malicious actors. In this context, third-party apps (so-called chatbots) offer …
Level-up your learning–Introducing a framework for gamified educational conversational agents
Driven by circumstances like the global pandemic many learners and educators realize the
importance and value of self-regulated digital learning. To better support self-regulated …
importance and value of self-regulated digital learning. To better support self-regulated …
[PDF][PDF] Unveiling the Cloak: Kernel Theory Use in Design Science Research.
Abstract Theory is an essential part of design research and helps us to explain what we see
or guide what we design. In the paper, we shed light on how kernel theories are used in …
or guide what we design. In the paper, we shed light on how kernel theories are used in …