The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
J Zhang, X Wang, J Lu, L Liu, Y Feng - Decision Support Systems, 2024 - Elsevier
Artificial intelligence-powered chatbots capable of expressing emotions have gained
significant popularity in the realm of customer service. Although previous studies have …
significant popularity in the realm of customer service. Although previous studies have …
Communicating During Societal Crises: How Entrepreneurs' Interactions with Backers Affect Fundraising via Crowdfunding
We investigate how entrepreneurs communicate with crowdfunding backers during the
onset of a societal crisis via a content analysis of campaigns active during the COVID-19 …
onset of a societal crisis via a content analysis of campaigns active during the COVID-19 …
Make the photo in good shape: The matching effect of photo shapes and donation appeals on donation intentions
C Zheng, F Qian, J Song, H Wang - Journal of Retailing and Consumer …, 2024 - Elsevier
Photographs and charitable appeals are frequently used to increase engagement in online
fundraising projects. In this research, we investigated the interaction effect between the …
fundraising projects. In this research, we investigated the interaction effect between the …
How the linguistic style of medical crowdfunding charitable appeal influences individuals' donations
X Zhang, X Wang, D Wang, Q Xiao, Z Deng - … Forecasting and Social …, 2024 - Elsevier
The utilization of linguistic style in crowdfunding appeals is crucial for the success of
crowdfunding activities. While existing research predominantly focuses on linguistic styles in …
crowdfunding activities. While existing research predominantly focuses on linguistic styles in …
Call it robot: anthropomorphic framing and failure of self-service technologies
Purpose The purpose of this paper is to test the effect that anthropomorphic framing (ie robot
vs automatic machine) has on consumers' responses in case of service failure. Specifically …
vs automatic machine) has on consumers' responses in case of service failure. Specifically …
Eyes full of stories: the interaction effect of gaze direction and narrative perspective in charitable advertisements
C Zheng, M Liu, H Gong, H Wang - International Journal of …, 2024 - Taylor & Francis
While the portrayal of recipients in charitable advertisements prevails in practice and has
garnered research attention, there remains a lack of investigation into the impact of …
garnered research attention, there remains a lack of investigation into the impact of …
Unveiling the organizational impact of dependent personality disorder: Insights from a large-scale multi-sector study
Background Dependent personality disorder (DPD) is one of the personality disorders in
Cluster C of the DSM-V. Although it has been studied extensively in psychology and …
Cluster C of the DSM-V. Although it has been studied extensively in psychology and …
Caste inequality in medical crowdfunding in India
A Shah - The Journal of Development Studies, 2024 - Taylor & Francis
Medical crowdfunding has gained significant popularity and importance, yet researchers
argue that it might not offer equitable financial assistance to vulnerable groups. Studies in …
argue that it might not offer equitable financial assistance to vulnerable groups. Studies in …