Textual analysis system for automatic language proficiency assessment

M Krishnamoorthy, H Rajeev - US Patent 11,404,051, 2022 - Google Patents
A language proficiency analyzer automatically evaluates a person's language proficiency by
analyzing that person's oral communications with another person. The analyzer first …

Automatically suggesting macros to help agents process tickets in an online customer-support system

AL Tran-Cong, AT Dinh, SC Olding… - US Patent App. 16 …, 2021 - Google Patents
We have developed a system that automatically suggests macros to help customer-support
agents process customer-support tickets in an online customer-support system. During …

Systems and methods for determining and utilizing search token importance using machine learning architectures

S Chembolu, TE Lee, C Liao, K Yagnik - US Patent 12,008,054, 2024 - Google Patents
Abstract Systems and methods including one or more processors and one or more non-
transitory storage devices storing computing instructions configured to run on the one or …