Dimensions of service quality in higher education – critical review (students’ perspective) |
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This study seeks to analyze the effect of service quality on satisfaction, the effect of service
quality on loyalty, the effect of service quality on motivation, the effect of satisfaction on …

Students' satisfaction can be defined as a short-term attitude resulting from an evaluation of
students' educational experience, services and facilities. Earlier it was measured by …

The aim of this paper is to identify a matrix framework of students' value co-creation in higher
education through the development of an innovative model that is able to understand the …

Purpose The purpose of this study is to explain critical factors affecting student satisfaction
levels in selected state universities in Sri Lanka. Design/methodology/approach The study …

Purpose Universities worldwide struggle to retain students, so it is important to identify the
factors that may improve retention levels. The research investigates key factors that have an …

Purpose The purpose of this paper is to investigate the impact of multidimensional service
quality on word of mouth (WOM) in university on-campus healthcare centers …

Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …

Student satisfaction with education service has been considered one of the most critical
strategic factors to attract students of higher education institutions around the world. Various …

Background Problem based learning is being highly implemented in many medical schools
worldwide due to its perceived advantages including improvement of problem-solving …