The COVID pandemic has caused an unprecedented socio-economic situation in the world,
short-term consequences of which are well documented. At the same time, the long-term …

As value-based care gains traction in response to towering health care expenditures and
issues of health care inequity, hospital capacity, and labor shortages, it is important to …

We use a health care application to illustrate how variance analysis can be used to
benchmark costs across similar service delivery sites. Variances for personnel costs …

The article by Sorra and colleagues in this issue of BMJ Quality and Safety 1 reflects a subtle
but important shift in national efforts to enhance quality in healthcare. Since 2000 and the …

This research examines the primary factors of service quality in eye care, with a focus on the
factors that impact patient satisfaction. When evaluating different healthcare providers such …