Background Health care and well-being are 2 main interconnected application areas of
conversational agents (CAs). There is a significant increase in research, development, and …

Chatbots have emerged as a new way to interact with services on the web and with smart
devices, providing conversational interfaces that are ostensibly more intuitive and more …

Chatbots are becoming increasingly popular as a human-computer interface. The traditional
best practices normally applied to User Experience (UX) design cannot easily be applied to …

A key challenge in designing conversational user interfaces is to make the conversation
between the user and the system feel natural and human-like. In order to increase perceived …

This paper investigates how to sketch NLP-powered user experiences. Sketching is a
cornerstone of design innovation. When sketching, designers rapidly experiment with a …

The rise in popularity of conversational agents has enabled humans to interact with
machines more naturally. Recent work has shown that crowd workers in microtask …

Conversational agents are being widely adopted across several domains to serve a variety
of purposes ranging from providing intelligent assistance to companionship. Recent …

UX practitioners face novel challenges when designing user interfaces for machine learning
(ML)-enabled applications. Interactive ML paradigms, like AutoML and interactive machine …

This paper outlines the design and development of a chatbot called iHelpr for mental
healthcare that 1) administers self-assessment instruments/scales, 2) provides wellbeing …

Chatbots have gained increasing importance for research and practice with a lot of
applications available today including Amazon's Alexa or Apple's Siri. In this paper, we …