There is a growing belief that higher education institutions should nurture a 'quality culture'in
which structural/managerial and cultural/psychological elements act in synergy to …

The world is evolving, and it has transformed from the industrial age to the era of connected
and intelligent products in both organizations and competition. The advances in technology …

This article presents a critical review of the relevant literature on managerialism and
performance management in higher education. Afterwards, it features an inductive research …

Evaluation of the factors that determine quality in higher education: an empirical study |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …

Purpose–The purpose of the paper is to determine the impact of cultural values on the
success of TQM implementation in Isfahan University Hospitals (IUHs), Iran, 2004 …

With the marketization of UK higher education, this paper develops a framework from
services marketing that can assist universities in understanding what market orientation …

En el desarrollo de este trabajo de investigación, se establecen los criterios y estructuras
para el diseño e implementación de un sistema de gestión de la calidad, considerando la …

This paper presents the results of a systematic literature review showing how the literature
on quality management (QM) in higher education (HE) has evolved. As a first contribution …

Purpose–This paper seeks to evaluate the arguments for and against the proposition that
students in higher education are “customers” and should be treated as such …