Introduction Performance measurement systems have become essential managerial tools
for healthcare organisations in the last few decades. They allow hospital managers to pilot …

Purpose Key performance indicators (KPIs) help to monitor performance, thereby revealing
the gap between planned and executed results relative to organizational objectives. The …

Abstract Key Performance Indicators (KPIs) allows gathering knowledge and exploring the
best way to achieve organization goals. Many researchers have provided different ideas for …

The aim of the paper is to identify a set of the key performance indicators (KPIs) in order to
provide managers and employees from the healthcare system with recommendations for …

In an interconnected world where everyone seems to be connected via social media and
smart devices, social networks seem to matter more than ever before. For example, when a …

The management of hospitals' resource capacity has a strong impact on the quality of care,
and the length-of-stay (LOS) of patients is an indicator that reflects its efficiency and …

Purpose We aim to provide a conceptual analysis about the role of intellectual capital in
driving construction of a reliable measurement system in order to increase the effectiveness …

Integrated energy management at both the district and building scales can potentially
improve multi-level energy efficiency, but such a solution requires the exchange and …

Abstract Emergency Departments (EDs) can better manage activities and resources and
anticipate overcrowding through accurate estimations of waiting times. However, the …

Drawing on public goods and institutional theory, this study examines the mediation effect of
cooperation on the relationship between organisational practices, namely, top management …