Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs
within a triangle of actors: a platform provider (eg, Uber), a peer service provider (eg, an …

Purpose This study aims to examine the development of service ecosystems literature and
its four premises as follows: the characterization of service ecosystems as loosely coupled …

Social media has transformed the way tourism-related information is generated and
distributed. While previous studies have focused largely on the benefits of social media for …

Co-creation is described as a resource integration process involving actors that are linked
within a service ecosystem. This process occurs when value propositions attract actors to …

High academic interest and numerous theoretical and practical studies on service systems
and service ecosystems, paired with the accelerated evolution of the service (eco) system …

In this article, we provide in-depth insight into the process of adopting service design (SD) by
a large service organization. We use an inductive interpretive approach and draw on rich …

Extant research tends to adopt a community perspective when examining value creation in
consumer collectives that limits the understanding of how value is created in loosely …

Consumer movements strive to change markets when those markets produce value
outcomes that conflict with consumers' higher-order values. Prior studies argue that …

Service research highlights the utility of adopting a service ecosystem approach to studying
service innovation. It suggests that service innovations can arise from challenging and …

Purpose The purpose of this paper is to understand the main drivers of change in the
relational approaches adopted in business-to-business (B2B) companies as an effect of the …