[HTML][HTML] A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …
and management literature in recent years. Scholars have used various terminologies to …
Sexual harassment of women: Climate, culture, and consequences in academic sciences, engineering, and medicine
FF Benya, SE Widnall, PA Johnson - 2018 - books.google.com
Over the last few decades, research, activity, and funding has been devoted to improving the
recruitment, retention, and advancement of women in the fields of science, engineering, and …
recruitment, retention, and advancement of women in the fields of science, engineering, and …
A meta‐analysis integrating 20 years of workplace incivility research: Antecedents, consequences, and boundary conditions
In this study, we propose and examine an integrative framework to investigate factors
contributing to the experience of workplace incivility (including victim demography …
contributing to the experience of workplace incivility (including victim demography …
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Customer incivility toward frontline employees (FLEs) is a widespread phenomenon within
tourism and hospitality industries, severely depleting the psychological resources of FLEs …
tourism and hospitality industries, severely depleting the psychological resources of FLEs …
The concept of bullying and harassment at work: The European tradition
In this chapter, we present and discuss the concept of bullying and harassment at work as it
has developed since the late 1980s and early 1990s in what we could call the 'European …
has developed since the late 1980s and early 1990s in what we could call the 'European …
Emotion work: A work psychology perspective
Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …
work requirements, can have both positive and negative effects on well-being and …
How a gratitude intervention influences workplace mistreatment: A multiple mediation model.
Despite wide-ranging negative consequences of interpersonal mistreatment, research offers
few practical solutions to reduce such behavior in organizations. Given that interpersonal …
few practical solutions to reduce such behavior in organizations. Given that interpersonal …
Effect of workplace incivility on OCB through burnout: The moderating role of affective commitment
W Liu, ZE Zhou, XX Che - Journal of Business and Psychology, 2019 - Springer
In the current study, we used a time-lagged design to examine burnout as a potential
mediator in the relationship between workplace incivility and organizational citizenship …
mediator in the relationship between workplace incivility and organizational citizenship …
Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life
This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …
emotional support on employee psychological well-being (PWB) and work quality-of-life …
Workplace bullying, mobbing and harassment in academe: Faculty experience
L Keashly - Special topics and particular occupations, professions …, 2021 - Springer
The culture of academe and academics has been characterized as hostile and cruel with
campuses described as “rife” with bullying. In this chapter, extant global research on bullying …
campuses described as “rife” with bullying. In this chapter, extant global research on bullying …