This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

In many service settings, customers have to join the queue without being fully aware of the
parameters of the service provider (eg, customers at checkout counters may not know the …

We consider service systems where customers do not know the distribution of uncertain
service quality and cannot estimate it fully rationally. Instead, they form their beliefs by taking …

We consider the single server Markovian queue subject to Poisson generated catastrophes.
Whenever a catastrophe occurs, all customers are forced to abandon the system, the server …

We consider an M/M/1 queueing system in which the queue length may or may not be
observable by a customer upon entering the system. The “observable” and “unobservable” …

We develop a model for pricing, lead-time quotation and delay compensation in a Markovian
make-to-order production or service system with strategic customers who exhibit risk …

Problem definition: Classical models of queueing systems with rational and strategic
customers assume queues to be either fully visible or invisible, while service parameters are …

To analyze a stochastic service system with customers choosing to join or balk upon arrival,
we model the system as a single server Markovian queue with a quadratic utility function for …

Public services such as healthcare may be offered by both free and toll service providers.
Such a system, called a two-tier service system, is usually subject to congestion and often …

We consider a make‐to‐stock, finite‐capacity production system with setup cost and delay‐
sensitive customers. To balance the setup and inventory related costs, the production …