This study is to examine the effects of service quality, customer relationship learning, product quality, and customer engagement on increasing customer value. The researchers propose …
J Limanto, H Semuel… - Petra International Journal …, 2018 - repository.petra.ac.id
Concerning Indonesia s rapid growth of mobile internet usage and also a growing mobile game market, this research aims to analyze the influence of Customer-to-Customer …
R Erturgut, HE Gürler - Transportation in Developing Economies, 2023 - Springer
Until now, the relationship between satisfaction and loyalty has been extensively examined among various customers residing in different regions of the world. Customers who are …
S Hussain, Z Tahir, A Fatima - … Business and Society …, 2024 - publishing.globalcsrc.org
Purpose: Brand prestige can be quantified from a consumer's perspective, but it has not yet been examined. Keeping in view that EWOM can alter behaviors and perceptions, the …
NH Quang, NA Đức - TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH …, 2024 - ideas.repec.org
Nghiên cứu này xác định các yếu tố phản ánh giá trị cảm nhận của hành khách đối với dịch vụ của Hãng Hàng Không (HHK) chi phí thấp (LCC) và xem xét vai trò của giá trị cảm nhận …
This research analyses the influence of service quality, customer engagement, perceived value, customer satisfaction, brand image toward PT. Kereta Api Indonesia passenger …
Y Al-Khaled, V Raju - Turkish Online Journal of Qualitative …, 2021 - search.ebscohost.com
This study aims to examine the various factors affecting customer loyalty through the mediating effect of customer engagement. The research methodology was carried out in a …