[HTML][HTML] Instruments to measure patient experience of healthcare quality in hospitals: a systematic review
M Beattie, DJ Murphy, I Atherton, W Lauder - Systematic reviews, 2015 - Springer
Background Improving and sustaining the quality of hospital care is an international
challenge. Patient experience data can be used to target improvement and research …
challenge. Patient experience data can be used to target improvement and research …
[HTML][HTML] Measuring patient experience and patient satisfaction—how are we doing it and why does it matter? a comparison of european and us american approaches
AL Friedel, S Siegel, CF Kirstein, M Gerigk, U Bingel… - Healthcare, 2023 - mdpi.com
(1) Background: Patients' experiences and satisfaction with their treatment are becoming
increasingly important in the context of quality assurance, but the measurement of these …
increasingly important in the context of quality assurance, but the measurement of these …
Patient satisfaction with hospital care and nurses in England: an observational study
Objectives To inform healthcare workforce policy decisions by showing how patient
perceptions of hospital care are associated with confidence in nurses and doctors, nurse …
perceptions of hospital care are associated with confidence in nurses and doctors, nurse …
Collecting data on patient experience is not enough: they must be used to improve care
The NHS has been collecting data on patients' experience of care for over 10 years but few
providers are systematically using the information to improve services. Angela Coulter and …
providers are systematically using the information to improve services. Angela Coulter and …
[HTML][HTML] Measuring patient experience: concepts and methods
Providing a good patient experience is a key part of providing high-quality medical care.
This paper explains why patient experience is important in its own right, and its relationship …
This paper explains why patient experience is important in its own right, and its relationship …
[HTML][HTML] Using patient-reported measures to drive change in healthcare: the experience of the digital, continuous and systematic PREMs observatory in Italy
S De Rosis, D Cerasuolo, S Nuti - BMC Health Services Research, 2020 - Springer
Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …
potential in healthcare service improvement, but a limited use. This paper presents an …
Testing accelerated experience-based co-design: a qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient …
BACKGROUND: Measuring, understanding and improving patients' experiences is of central
importance to health care systems, but there is debate about the best methods for gathering …
importance to health care systems, but there is debate about the best methods for gathering …
[HTML][HTML] The patient feedback response framework–understanding why UK hospital staff find it difficult to make improvements based on patient feedback: a qualitative …
Patients are increasingly being asked for feedback about their healthcare experiences.
However, healthcare staff often find it difficult to act on this feedback in order to make …
However, healthcare staff often find it difficult to act on this feedback in order to make …
Using a national archive of patient experience narratives to promote local patient-centered quality improvement: an ethnographic process evaluation of 'accelerated' …
Objectives To evaluate an accelerated form of experience-based co-design (EBCD), a type
of participatory action research in which patients and staff work together to improve quality; …
of participatory action research in which patients and staff work together to improve quality; …
Rethinking policy approaches to measuring and improving patient experience
G Robert, J Cornwell - … of Health Services Research & Policy, 2013 - journals.sagepub.com
Patients' experiences are increasingly central to assessing the performance of health care
worldwide. Alongside measures of clinical effectiveness and patient safety, the patients' …
worldwide. Alongside measures of clinical effectiveness and patient safety, the patients' …