In this paper, based on more than ten years' studies on this dedicated research thrust, a
comprehensive review concerning information mining from big consumer opinion data in …

Understanding user experience (UX) becomes more important in a market-driven design
paradigm because it helps designers uncover significant factors, such as user's preference …

Online reviews are an important information source for companies analysing users'
demands. We conducted a study of online reviews to measure how product attributes impact …

Advanced data analytics is one of the most revolutionary technological developments in the
21st century, which enables the discovery of underlining trends via sophisticated …

Traditionally, small and medium enterprises (SMEs) in manufacturing rely heavily on a
skilled, technical and professional workforce to increase productivity and remain globally …

A large volume of product online reviews are generated from time to time, which contain rich
information regarding customer requirements. These reviews help designers to make …

We review the scholarly contributions that utilise natural language processing (NLP)
techniques to support the design process. Using a heuristic approach, we gathered 223 …

In the era of Industry 4.0, the rapid development of information technology in the last decade
has provided new challenges for product improvement by enabling users to give their …

Online customer reviews provide new potential customers with relevant information about a
product or service. It has been empirically shown that the type of reviews (positive or …

The emotional value of products, especially aesthetic qualities are conducive to increasing
the market competitiveness along with the improvement of living standards. Therefore, the …