[HTML][HTML] Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience

TT Borishade, OO Ogunnaike, O Salau, BD Motilewa… - Heliyon, 2021 - cell.com
Higher educational institutions are engaged in the provision of services and thus require
better focus on satisfying the needs and anticipation of their participating consumers …

[HTML][HTML] A review of higher education image and reputation literature: Knowledge gaps and a research agenda

A Lafuente-Ruiz-de-Sabando, P Zorrilla… - European research on …, 2018 - Elsevier
Higher education institutions are investing increasing resources in order to achieve
favourable perceptions among their stakeholders. However, image and reputation …

Social media interaction, the university brand and recruitment performance

R Rutter, S Roper, F Lettice - Journal of Business Research, 2016 - Elsevier
Commentators and academics now refer to Higher Education as a market and the language
of the market frames and describes the sector. Considerable competition for students exists …

Role of content strategy in social media brand communities: a case of higher education institutes in India

K Chauhan, A Pillai - Journal of Product & Brand Management, 2013 - emerald.com
Purpose–The aim of this study is to attempt to understand the role of content strategy
followed by leading higher education institutes in India which have created brand …

Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes?

SFS Alwi, PJ Kitchen - Journal of Business research, 2014 - Elsevier
This paper considers corporate brand image, focusing on cognitive and affective brand
attributes in the context of business schools. While previous research on university or …

University reputation, brand attachment and brand personality as antecedents of student loyalty: A study in higher education context

V Kaushal, N Ali - Corporate reputation review, 2020 - Springer
The current study develops and tests a model taking into consideration constructs including
university reputation, university brand attachment and university brand personality, and …

Factors influencing international student satisfaction in Korean universities

AM Alemu, J Cordier - International Journal of Educational Development, 2017 - Elsevier
Abstract Despite South Korea emerging as one of the new players in the international
education market over the last decade, our knowledge of the extent of international students' …

University branding: Understanding students' choice of an educational institution

M Joseph, EW Mullen, D Spake - Journal of Brand Management, 2012 - Springer
This article presents an exploratory study using survey data collected at two universities in
the United States to compare the criteria that public and private university students use when …

The university brand and social media: Using data analytics to assess brand authenticity

J Pringle, S Fritz - Journal of Marketing for Higher Education, 2019 - Taylor & Francis
Recent economic pressures have demanded higher education institutions respond with
strong, authentic brand promises. This mixed method multi-case study explored the …

College choice and the university brand: exploring the consumer decision framework

AL Stephenson, A Heckert, DB Yerger - Higher Education, 2016 - Springer
Branding in higher education has become increasingly used as a mechanism of
differentiation among competitors to attract prospective students. Although branding in …