Purpose The COVID-19 pandemic has, besides the health concerns, caused an
unprecedented social and economic crisis that has particularly hit service industries hard …

The increased presence of digital technologies in the workplace has encouraged the
workforce to acquire new competencies to face the challenges of the Fourth Industrial …

Drawing on the social exchange theory, this research advances the understanding of
leadership and task performance in the hospitality industry in China by exploring the impact …

A substantial body of literature has analyzed the influence of psychological empowerment
on individual and organizational outcomes. However, there is still a need to examine how …

The role of empowering leadership and psychological empowerment on nurses’ work
engagement and affective commitment | Emerald Insight Books and journals Case studies Expert …

High levels of trust between employees and leaders moderate the relationship between
organizational management practices. A collaborative environment encourages employees …

Since March 2020, it is known that Indonesia has experienced the impact of the Corona
Virus Disease 2019 (Covid-19) Pandemic, and making health workers at the forefront of …

Purpose Taking the perfect perspective of customers' satisfaction, this paper aims to
investigate the elements affecting customer satisfaction in business-to-consumer (B2C) …

We propose a framework for creating an effective self-managed service climate for frontline
service employees with four antecedents–work facilitation, dedication, creativity and variety …

Although the relationships between public service motivation and work-related outcomes
are contingent on an employee's psychological state, little empirical evidence exists on …