System and method for building multi-modal and multi-channel applications
K Chong, S Mandyam, K Vedati, VK Reddy… - US Patent …, 2011 - Google Patents
A system and method are provided for visually building multi-channel and multi-modal
applications. The system includes a process design module for designing application …
applications. The system includes a process design module for designing application …
System and method for application performance management
A Shum - US Patent 7,350,209, 2008 - Google Patents
An improved method and system for complex and integrated application performance
management which tracks end-to-end computer resource consumption of a first business …
management which tracks end-to-end computer resource consumption of a first business …
Methods and systems for managing financial accounts
DB Black - US Patent 7,117,172, 2006 - Google Patents
10 rules may invoke the execution of additional rules. After all rules have executed, the
account associated with the event is updated. Such as by projecting the account. The rules …
account associated with the event is updated. Such as by projecting the account. The rules …
Contact center with normalized multiple protocol architecture
C Schoeneberger, J Broughton, MP Dimitroff… - US Patent …, 2008 - Google Patents
The present invention is a system and method of receiving realtime and non-realtime
communications from customers, distributing those communications efficiently to an appro …
communications from customers, distributing those communications efficiently to an appro …
Method and system for implementing improved containers in a global ecosystem of interrelated services
JA Robertson, WS Greene, C Stillwell - US Patent 7,401,131, 2008 - Google Patents
2017-11-28 Assigned to VERIZON PATENT AND LICENSING INC. reassignment VERIZON
PATENT AND LICENSING INC. CORRECTIVE ASSIGNMENT TO CORRECT THE …
PATENT AND LICENSING INC. CORRECTIVE ASSIGNMENT TO CORRECT THE …
Systems and methods for handling a plurality of communications
R Ezerzer, A Aljane, P St-Cyr, I Yahmadi… - US Patent …, 2011 - Google Patents
(57) ABSTRACT A distributed communication center configured to handle a plurality of
communications includes a user Zone, a web Zone, and a network Zone. The user Zone …
communications includes a user Zone, a web Zone, and a network Zone. The user Zone …
System and method for routing workflow items based on workflow templates in a call center
EK Margulies, EB Borodow, R Ezerzer, A Aljane… - US Patent …, 2013 - Google Patents
The present invention facilitates the creation and implemen tation of Work? ow Templates
and also the designation of linkage between these templates and speci? c projects dealing …
and also the designation of linkage between these templates and speci? c projects dealing …
Systems, methods and user interfaces for document workflow construction
V Vogel, P Bravo, W Jang - US Patent App. 10/962,844, 2006 - Google Patents
Context sensitive drag-and-drop systems, methods and user interfaces are provided in a
Graphical User Interface (GUI) computing environment. Icons representing various tasks …
Graphical User Interface (GUI) computing environment. Icons representing various tasks …
Method and system for realizing a rendezvous service in a management operations center implemented in a global ecosystem of interrelated services
WS Greene, MC Pierret - US Patent 8,856,087, 2014 - Google Patents
2017-11-28 Assigned to VERIZON PATENT AND LICENSING INC. reassignment VERIZON
PATENT AND LICENSING INC. CORRECTIVE ASSIGNMENT TO CORRECT THE …
PATENT AND LICENSING INC. CORRECTIVE ASSIGNMENT TO CORRECT THE …
Providing 1D and 2D connectors in a connected diagram
KK Wong, D Gerton, I Berker, R Pousti… - US Patent …, 2009 - Google Patents
Dynamic routing of 1D and 2D connectors is provided in a connected diagram. 2D connector
shapes, end-shapes, con tent Such as text or images are dynamically adjusted as objects …
shapes, end-shapes, con tent Such as text or images are dynamically adjusted as objects …