Nowdays many factors influence shopper interested in buying merchandise through e-
business, such as promotions made by e-business companies, speed and less time, fast …

Konsekuensi dari ketidakpuasan pasien adalah menurunnya kunjungan. Berdasarkan data
dari Rumah Sakit Ummi Bogor, telah terjadi penurunan kunjungan pasien pada akhir tahun …

This study aims to determine the effect of brand image perception and interpersonal
communication on consumer satisfaction either partially or simultaneously. This research …

This research aims to analyze the effect of bank commitment, bank communication, and
handling customer complaint on customer loyalty through customer satisfaction. This is a …

Customer satisfaction is a basic goal of any form of business or company, because customer
satisfaction will provide many benefits for the sustainability of the business. Customer …

Customer service is the act of supporting customers of a business that can break a business
or generate profit in the competitive environment with growing customers' expectations …

Sažetak Visokoškolskim institucijama kao sudionicima na specifičnom tržištu obrazovanja
važno je i potrebno razumjeti klijente (studente) kako bi s njima mogli kvalitetnije i bolje …

We are currently in the era of cutting-edge technology, the function of the banking industry to
promote and maintain the economy of a country is very important. The services provided by …

Riset ini bertujuan untuk menganalisis pengaruh pengalaman pasien, kepuasan pelanggan
terhadap loyalitas pelanggan dengan eWOM sebagai mediasi pada pasien rawat jalan …

Background: The qualified health services are based on satisfaction level on common
population and excellent service based on standards ethics professional codes, fulfilled …