Managers of CX programs are often faced with a decision between investing more in
experience design (memorable CX) or improving experience delivery (frictionless CX) …

The ability to install social intelligence protocols in robots in order for them to exhibit
conversational skills has made them ideal tools for delivering services with a high cognitive …

Purpose This study aims to identify a new model of relative customer satisfaction translated
into share of purchases (SOP) with the best-related metrics. Design/methodology/approach …

Many researchers have investigated the consumer's attitude towards using credit cards.
However, how the different attributes contribute to credit card usage attitude is not evident …

Purpose This paper aims to explore the role of configurations of relationship quality
dimensions for explaining sources of behavioral outcomes in the globalized manufacturing …

The construct of “value” has been central to explaining economic exchange since the time of
Adam Smith. Despite its central importance, debate still exists as to what value entails …

Neste trabalho será apresentado um problema de priorização de entrega de cartões de
uma instituição financeira brasileira. Neste contexto, o principal objetivo foi desenvolver um …

There are a lot banking system in Indonesia that expands into sharia way which based on
Islamic law and the customers who start to put an interest toward this system. The author …