The rapid growth of the domestic food delivery market has led to intense market competition
as the use of delivery applications has grown quickly. This study explored the variables of …

Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …

A single technological advancement in the business sector tremendously changed
customers' lifestyles and consumption behavior. Drone technology is one of the main …

This study offers a bibliometric evaluation of perceived risk research in the hospitality and
tourism literature. It emphasizes the essential scientific topics, the conceptual foundations …

The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

This study investigates residents' intention to support Muslim tourism (ITSMT) through the
lens of residents of non-Islamic countries. By integrating the Social Exchange Theory (SET) …

Purpose This study aims to simultaneously examine the influence of demographic,
psychographic and situational factors on consumers' willingness to pay a price premium …

Service robots provide operational benefits to restaurants, but the mechanism through which
novel robotic services optimize customer experience given appropriate robots' dependence …

Purpose This study examined the effect of brand modernity on brand love. In addition, this
study investigated how brand love affects behavioral intentions including intentions to use …