AI-integrated communication: conceptualization and a critical review
DY Wohn, M Almoqbel - Research Handbook on Artificial …, 2023 - elgaronline.com
In 2004, Susan Herring wrote the seminal piece “Slouching Toward the Ordinary: Current
Trends in Computer-mediated Communication (CMC)”(Herring, 2004). In this piece, she …
Trends in Computer-mediated Communication (CMC)”(Herring, 2004). In this piece, she …
Understanding Chatbot service encounters: Consumers' satisfactory and dissatisfactory experiences
X Yang - 2020 - oulurepo.oulu.fi
The service industry keeps growing these years. Artificial intelligence (AI) has started to be
used in the service industry gradually, and the service chatbot is an excellent example of this …
used in the service industry gradually, and the service chatbot is an excellent example of this …
[HTML][HTML] Joyful Encounters: Learning to Play Well with Machines
Human interactions with machines, including computers, consoles, smart devices and
robots, are becoming more and more a part of everyday life. However, human–machine …
robots, are becoming more and more a part of everyday life. However, human–machine …