Municipalities and Facebook use: Which key drivers? Empirical evidence from Italian municipalities
B Gesuele - International Journal of Public Administration, 2016 - Taylor & Francis
New information and communication technologies are changing the relationship between
municipalities and citizens. Municipalities are using Facebook, Twitter, and YouTube as …
municipalities and citizens. Municipalities are using Facebook, Twitter, and YouTube as …
Augmenting public service delivery through online feedback systems
Y Sapru - Indian Journal of Public Administration, 2020 - journals.sagepub.com
The importance of citizen feedback on public services can never be undermined. However,
for many public service organisations, citizens' feedback is the least of the priorities …
for many public service organisations, citizens' feedback is the least of the priorities …
A Scientometrics Analysis of Global Research on Social Media: Trends, Influential Works, And Future Directions Explored
This research aims to study regulations on the use of social media around the world. This
study uses a qualitative scientometric approach. The data source for this study was taken …
study uses a qualitative scientometric approach. The data source for this study was taken …
[PDF][PDF] To call, or to tweet? understanding 3-1-1 citizen complaint behaviors
V Frias-Martinez, A Sae-Tang, E Frias-Martinez - 2014 - academia.edu
1-1 phone services offer citizens a crowdsourced platform to call and report about issues in
their communities. In recent years, local governments and agencies have started to offer …
their communities. In recent years, local governments and agencies have started to offer …
To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media
M Gintova - rshare.library.torontomu.ca
Since 2011, Canada like many other countries, has been formally using social media as part
of its open government policy. In the past few years, many federal and provincial …
of its open government policy. In the past few years, many federal and provincial …