The adoption of information and communication technology by elderly care organizations is
an inevitable trend. Most empirical studies on e-Health service quality have focused …

This study delves into the effects of servant leadership on team innovation performance by
examining innovation self-efficacy as a mediating factor and team innovation atmosphere as …

The rapid economic growth in Malaysia has had positive impact on the hospitality sector of
the country. This sector is has been one of the significant contributors to the nation's GNP. To …

The main purpose of this study is to develop a mediating effect understanding of customer
satisfaction on service quality and trust relationship in Malaysia rural tourism. The model …

The purpose of this study is to develop a direct effect understanding of service quality,
customer satisfaction and trust on customer loyalty in Malaysia rural tourism. The Structural …

Medical tourism is one of the most successful types of tourism in Penang Island. Traveling
beyond borders to obtain medical treatments is referred to as medical tourism. The purpose …

Employees are the backbone of the hospitality industry, and the people in service are
inseparable from the service they provide. This research investigated the influence of …

Based upon an extended SERVQUAL model, this paper attempts to measure the service
quality in commercial banks in Jordan. Data were collected via self-administered …

Purpose The purpose of this paper is to analyze the perceived quality of service by guests in
the reopening process during the COVID-19 pandemic. Design/methodology/approach The …

En los últimos años el comportamiento de los turistas ha cambiado, de ahí que la
satisfacción de su visita turística requiera revisión. La presente investigación pretende …