This review article compiles literature on library service quality assessment both nationally
and internationally, and discusses user perceptions of library service quality in the higher …

This study assessed user experiences of a public library in Namibia and non-user attitudes
to it. A convenience sample of 586 was employed. Participants in the study were 207 …

This study explored the users' perception of the service quality and value of the libraries of
the Ghana Institute of Journalism (GIJ) and Ashesi University College (AUC). Concepts like …

The purpose of this study was to examine the perception of postgraduate students towards
the provision of quality library services by the Mzuzu University Library and Learning …

Public libraries have been facing new challenges as the number of channels providing
information resources has been increasing due to information and communication …

정보통신기술의 발달로 정보 자원을 제공하는 채널의 수가 증가하면서 공공도서관은 새로운
도전에 직면하고 있다. 공공도서관이 정보 서비스와 관련한 역할을 수행하여야 한다는 대중의 …

Information is essential commodity for study, teaching and research. Libraries in the higher
education play a crucial role in fulfilling the information needs of the users. In the study the …

Makerere University has, in the recent past, climbed up the academic and research ranks,
globally, and this has been supported by excellent information services, covering all …

The study is a bibliographic compilation of literature sources on users' perception and
expectation of services and facilities in public libraries around the world. Paucity of …

Most universities are enrolling large numbers of students amidst dwindling budgets. This
leads to reduced book-to student ratios. Makerere University started a Book Bank system to …