How does a room affect an occupant's behavior and well-being? How does a building
influence its residents' health? Environmental Psychology for Design, 3rd Edition, explores …

Diversity training has gained momentum over the years across industries to reduce turnover,
increase revenue, and enhance the hospitable environment of the workplace, among other …

In recent years there has been a considerable interest in the cultural aspects of tourism such
as the impacts of culture on tourism planning, development, management, and marketing …

This paper describes the development and validation of a 19-item instrument (hospitality
emotional labor scale, HELS) for assessing employees' perception of emotional labor in …

This article develops a comprehensive cultural construct to explain and forecast tourists'
behaviour and quality judgements. A destination value chain is depicted to capture the …

The primary purpose of this study was to explore differences in residents' perceptions of
casino development between South Korea and Colorado. The communities surveyed are …

This study examined the relationship between hotel departments' financial and non-financial
performance, market competition, and transformational leadership style. A self-administered …

Vacation needs and the family decision-making processes are well researched in tourism.
However, the role and influence of young children on parents' hotel choice remains sparsely …

In today's highly competitive and global economy, understanding tourist behavior is
imperative to success. Tourist behavior has become a cornerstone of any marketing strategy …

Factor and reliability analyses were employed in this exploratory attempt to investigate and
refine the structure and dimensions of Chinese cultural values (CCVs) in relation to service …