Influence Of Banking Agents On The Implementation Of Total Quality Management In Commercial Banks: The Case Of Co-operative Bank Of Kenya In Nairobi County
TK Musyoka - 2014 - erepository.uonbi.ac.ke
The purpose of the study was to investigate the extent of the influence that banking agents
have on the implementation of Total Quality Management (TQM) by Commercial banks. The …
have on the implementation of Total Quality Management (TQM) by Commercial banks. The …
[引用][C] INFLUENCE OF BANKING AGENTS ON THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN COMMERCIAL BANKS: THE CASE OF CO …
MT KAMENE