Knowledge, information and information technology (IT) are important economic resources
that must be added to the traditional economic resources of land, labor and capital. This is …

Traditional brick‐and‐mortar companies are embracing the use of modern technologies to
enhance the services they offer and to gain customer loyalty. The objectives are to stay in …

This book provides a detailed description of different performance measurement methods in
the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the …

This review of the literature presents in-depth research pertaining to simulation modeling in
the hospitality industry. The authors' intent is to expand the readers' knowledge about …

This article firstly addresses the development of systems thinking, particularly in relation to
business applications. Distinctions between hard and soft approaches are discussed in …

Examines aspects of change as reflected by articles published in the Hospitality Research
Journal during the seven‐year period from 1989‐1995. Discusses how change …

This paper reports on a study that was undertaken in 516 lodging properties in the United
States of America and Turkey to determine managers' perceptions of the effect of technology …

Özet Türkiye'de faaliyet gösteren beş yıldızlı konaklama işletmelerine yönelik yürütülen bu
çalışmanın amacı, bilişim teknolojilerinin konaklama işletmelerinde örgüt performansına …

The purpose of this article is to present the applicability of Data Envelopment Analysis in an
interactive benchmarking system. The decision support system that is used for this …

Purpose–This paper aims to suggest an empirically based typology of hotels according to
their marketing information systems (MrkIS) configurations. The study seeks to examine …