The purpose of this study is to determine the relationship of e-service quality (ESQ) and
ease of use (EOU) to electronic customer relationship management (E-CRM), which is …

In the current scenario, the entire Middle East is witnessing drastic digitalization, and
consumer behavior is also widely affected by the technological development. This has …

In the context of the impact of advertisement IOT technology, the paper seeks to clarify the
critical issues, specifically for telecommunication that deals with the novel technology but …

Purpose Supervisor phubbing is an increasingly common behavior depicted by supervisors
despite the significance of supervisor–subordinate interactions. This study explores the …

In today's highly competitive airline industry, understanding the factors that influence
customer loyalty is paramount for airline companies seeking to maintain a competitive edge …

An increasing number of clients are requesting green building design due to its potential to
provide high-sustainability performance, monetary savings and health benefits to occupants …

A systematic literature review has been conducted on the exiting E-CRM system and found
that 70% of E-CRM projects do not meet their ultimate goals. Furthermore, more than 77% of …

In recent decades, online security has been seen in terms of protecting the web application
layer from unauthorized user threats. There are numerous advantages and benefits …

Organizations must improve decisional quality, and the continuous usage of data mining
techniques is a crucial issue for management. This issue mostly involves an individual's …

To create a personalized E-CRM recommendation system, the electronic customer
relationship management system needs to investigate low accuracy and lack of …