Purpose–The travel and hotel industry is undergoing significant shifts influenced by the
digital revolution, evolving sustainable development practices, and changing tourist …

This study analyses the impact of the critical issues on Travel and Tourism e-service failure
and explores specifically how peer-to-peer accommodation business can cope with the …

The aim of this research is to analyse local government tourism officer satisfaction with a
smart destination model using the Kano method. A causal model is proposed with four …

Purpose Although virtual worlds, such as the Metaverse, can disrupt the hospitality sector,
few empirical investigations have critically evaluated the scope and scale of this disruption …

The main feature of the current business reality is the speed of the changes in the
environment and the uncertainty they generate. Among these changes, those which stand …

Purpose Open innovation (OI), by now one of the major concepts for the analysis of
innovation, is seen as a methodology for collaboratively designing and implementing …

The hospitality sector increasingly grapples with the tension between operational efficiency
and personalized guest services. In response, this study develops and evaluates a novel …

Purpose The re-engineering of the global economy has generated extensive research into
economic growth engines, with entrepreneurship emerging as a key driver. Despite …

In the age of the digital economy, certain mechanisms and actions allow companies to
generate sustainable competitive advantage by developing their transformative capacity …

This study explores the influence of consumer emotions, specifically pleasure and arousal,
on the intention to use retail service robots. Through a survey of 323 people using an online …